Privacy Policy

Effective Date: 1st January, 2025

A Pure Water Sdn. Bhd. (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our eCommerce app (“App”). By accessing or using our App, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect
   1. Personal Information
      When you register or place an order through the App, we collect the following personal details:
      • Full name
      • Email address
      • Phone number
      • Shipping and billing address
      • Payment information (processed securely through third-party providers)
   2. Non-Personal Information
      
      We may collect certain non-personal data, such as:
      • Device information (model, operating system)
      • App usage analytics
      • IP address and location data (if enabled)
   3. Cookies and Tracking Technologies
      
      We use cookies and similar technologies to improve user experience, track orders, and analyze app performance.
2. How We Use Your Information We use the collected information for the following purposes:
   • To process and fulfill orders
   • To verify user accounts and provide authentication
   • To send order confirmations, shipping updates, and customer support responses
   • To improve our services and app functionality
   • To prevent fraudulent transactions and enhance security
   • To comply with legal obligations
   
3. How We Share Your Information We do not sell, rent, or trade your personal data. However, we may share your information with:
   • Third-Party Payment Processors: For secure payment transactions.
   • Shipping Partners: To fulfill and deliver your orders.
   • Legal Authorities: If required by law or to protect against fraudulent activities.
   
4. Data Security
   
   We implement industry-standard security measures to protect your data. However,
   no method of transmission over the Internet is 100% secure.
   By using our App, you acknowledge and accept this risk.
   
5. Your Rights and Choices
   
   You have the right to:
   • Access and update your personal information
   • Delete your account (subject to legal and operational requirements)
   • Opt-out of marketing communications
   
6. Retention of Information
   We retain user data for as long as necessary to provide services, comply with legal requirements, and resolve disputes.
   
7. Third-Party Links
   Our App may contain links to third-party websites. We are not responsible for their privacy practices.
   
8. Changes to This Privacy Policy
   We may update this policy from time to time. We will notify users of any significant changes via the App.
   
9. Contact Us
   For any privacy-related concerns, please contact us at:
   
   A Pure Water Sdn. Bhd.
   Business Address: NO.66C (2ND FLOOR) JALAN PJS 1/46, TAMAN PETALING UTAMA, PETALING JAYA, SELANGOR, 46000, Malaysia
   Email: info@apurewater.com
   Phone: +6012 2222 050